'In Search of Excellence' - even the title - is a reminder that business isn't dry, dreary, boring, or by the numbers. Life at work can be cool - and work that's cool isn't confined to Tiger Woods, Yo-Yo Ma, or Tom Hanks. It's available to all of us and any of us.
I had the pleasure of working for Hart Hanson as the writers' assistant on the Fox show 'Bones.' He was always willing to take five minutes in the kitchen and answer questions I had about writing and the business. Looking back now, I realize he might have just been politely waiting for the coffee to brew.
My dad was a man of integrity who taught me to always do the right thing even when nobody is watching. He ran a trucking company, and watching how he operated his business instilled a drive and work ethic that stuck with me.
We think the government is running the country, but it is just a policymaker. Unknowingly, people are inviting the government to run their lives. The only business of the government is to come up with the right policies.
A single moment spent in a business meeting or at a pub is more than enough to reveal the basic human truth that we are all faking it most of the time. We congratulate a rival on a triumph when actually we are choking on spite. We are cordial and attentive to crashing bores.
Everyone in the dating business wants to know what women want - it's the billion-dollar question. But it's simple: put one in charge, and you find out.
People love Twinkies, and everyone knows about them, yet Hostess went bankrupt. Attention and commercial success have an uncertain relationship in business.
Your workforce is your most valuable asset. The knowledge and skills they have represent the fuel that drives the engine of business - and you can leverage that knowledge.
The U.S. government uses cash accounting. That is illegal for any enterprise of any size in America except for the U.S. government. Every for-profit business, every not-for-profit business, every state and local government has to use real accounting except for Uncle Sam.
You can rule ignorance; you can manipulate the illiterate; you can do whatever you want when a people are uneducated, so that goes in line with corrupt business and corrupt politics.
My dad had a retail business in Leavenworth, Kansas, and there's a whole bunch of prisons there, so it was a backdrop of my childhood, these ominous prisons sitting off the road.
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